BOXCOMPUTE ACCOUNT
Account and data deletion
Request deletion without reinstalling the BoxCompute mobile app.
Delete a hosted BoxCompute account
- Sign in to the BoxCompute web app.
- Open your account menu, choose Account, and find Delete account.
- Follow the confirmation steps shown there. Account deletion is permanent.
If you cannot sign in or your account does not show the deletion control, contact BoxCompute for deletion assistance and provide the email address associated with the account. Do not send your password or API keys.
What is deleted
Deletion removes the hosted account's sign-in access and associated workspaces, conversations, agents, stored media, connected credentials and service records that are not required to be retained. Organization data owned jointly with other members may be transferred to another owner rather than deleted.
What may be retained
Limited security, fraud-prevention, transaction or legal records may be retained where required or reasonably necessary. Residual encrypted backups may remain until the normal backup rotation completes. Retained information is isolated from ordinary product use and removed or de-identified when the applicable reason ends.
Self-hosted and third-party servers
BoxCompute cannot delete accounts or data held by a server we do not operate. Contact that server's operator and follow its deletion process. Removing the mobile app or signing out only removes local app data and revokes the current device credential where the server supports revocation; it does not by itself delete the server account.